Microsoft Offers Free Repair of XBox 360 Three Red Flashing Lights Errors
July 6th, 2007Many Microsoft Xbox 360 console owners have been experiencing a general hardware failure indicated by three flashing red lights. Microsoft has acknowledged the unacceptable number of repairs to Xbox 360 consoles, and is enhancing its Xbox 360 warranty policy for existing and new customers.
Xbox 360 support has a list of solutions when the three lights on the Ring of Light (RoL) flash red on the front of the Xbox 360 console. Since it is a hardware failure, there is not much you can do.
Microsoft Corp. has announced an expansion of its global Xbox 360 warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase.
“Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the “three flashing red lights” error message within three years from time of purchase free of charge, including shipping costs. Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.”
Microsoft has also decided to reimburse customers who have previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console. Here is an Open Letter From Peter Moore explaining the new warranty scheme, taking responsibility and continuing to ensure that every Xbox 360 owner continues to have a great experience.
So what are you waiting for? If you purchased a Xbox 360 console within 3 years and are experience this kind of hardware failure, Microsoft will repair the console free of charge including shipping!
Update: For repair or replacement, check the Xbox warranty details.
To receive instructions for obtaining repair or replacement warranty services you must call: Within the U.S., U.S. Territories and Canada: 1-800-4MY-XBOX (1-800-469-9269); TTY users: 1-866-740-XBOX (1-866-740-9269).
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i dont have the xbox 360 but i want to advertise in any website
Thnx alot, i have been getting this same prob.
microsoft wouldnt have this problem if they took the time to not make a piece of crap gaming console … i’ve already sent in mine 3 times now … thanks alot microsoft your now the most hated gaming company in america now – look at all the other consoles, nobody has any problems with them ! what happened to yours ? get a little rushed to get it out before the ps3 ?
my xbox 360 has this problem but where do i send the xbox for repair? i cant find where microsoft is located.
What if I was to buy a broken 360 off of ebay…would I be able to send it in?
my xbox 360 blinks the three red lights to. I was wondering if anyone knew whether or not gamestop would still take it if i traded it in and how much I would have to give them so they could get it fixed.
gamestop will take it in but they wont give a lot of money… maybe 30 bucks and they wont fix it for you either… after that all you can do is put that small amount of money towards a refurbished one from the same store cause that would be the cheapest solution. its better to keep your 360, call 1-800-4my-xbox and ask them how to send it in to have it repaired or replaced for free, or really cheap. gamestop sucks, dont trust them…
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You say that the xbox can be repaired free and shipping costs but you give no instructions on where and how to proceed in getting it fixed.
You can contact your microsoft vendor or dealer for the offer. Read more about the Xbox warranty details.
My xbox 360 was good for a week, then i got the ‘ring of death’. I bought it off ebay and don’t have a recipt or proof of purchase. I suppose i’m not eligable for getting it fixed…
I bought my XBOX 360 from Aaron’s RENT TO OWN store and the 360 I got from there was the DISPLAY system where customers try it out before they buy it plus it’s a CORE SYSTEM that’s possibly why It has 4 RED LIGHTS flashing
if it has 4 rings flashing i think it means that the audio/video cord is not plugged in or broken
Why can’t us customers get new 360’s since you guys Microsoft have a lot of computers,the first X-BOX,and now you guys have a lot of 360’s that you guys sold. So Microsoft instead of fixin our 360’s how about We The 360 customers for EX: we send in our 360 to you Microsoft and you Microsoft you send us new ones. Come on MICROSOFT help us out your just going to get the same calls,E-mails and complaints so if you don’t want that to happen then send us new ones you MICROSOFT you guys are rich help us customers out with new 360s’ we helped you out by buying your 360s’ just like stores’ quotes :”The customers are always right.
My company IT WORKSTATION has been in the field of console repairs since 2001. We install modchips for XBox, Xbox360, Playstation and PS2 consoles. We repair dead consoles, consoles with disk read problems and nearly any other fault. I have recently fixed the Red ring of death for the xbox360. This is caused by overheating of the processors that leads to the processor solder joints getting undone. We are able to fix this as we have an infra red SMD rework station. Very few repair shops in this country . MUMBAI SERVICE 24HRS 9819767710
My company IT WORKSTATION has been in the field of console repairs since 2001. We install modchips for XBox, Xbox360, Playstation and PS2 consoles. We repair dead consoles, consoles with disk read problems and nearly any other fault. I have recently fixed the Red ring of death for the xbox360. This is caused by overheating of the processors that leads to the processor solder joints getting undone. We are able to fix this as we have an infra red SMD rework station. Very few repair shops in this country . MUMBAI SERVICE 24HRS 9819767710 Andher
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i’m on my 5 th x-box , 3- had the ring of death , 2- had unplayable disc . this is the first one that made it past 60 days . the store ( game stop ) told me that i have to send it back to micro-soft. micro-soft is fixing it for free , but game stop has sold me the last thing ever . they do not stand by the sale . my freinds are not going to gamestop too . micro-soft should have called gamestop to give me a new one , because gamestop has a 14 day return policey . this really is bad buss . i ‘ve not had x-box for aweek , they said 3 to 4 weeks , we’ll see !!!!!!!
I just wanted to know how long should i wait to call Microsoft about my 360 getting fixed
Microsoft please sent me your repair guide so that i can fix the 360 myself ,cause i’ve lost the receipt for the proof of purchase.Imagine the whole world sending their 360.It’s festive now i want relax and play.pls reply!
I sent my 360 in for warranty and am currently fighting Microsoft because they say they never received i, and are not sending me one back. Nobody will give me any information unless I let a supervisor call me back, which they never do. ADVICE: If you send them in for warranty, record and keep as much information as you can, including ALL tracking numbers of the prepaid boxes they send for you to use, names and times you talked to anyone at Microsoft!
When i bought my 360 it was completly new except i found out later it was one of the original 360’s that was recalled but the only thing is i got it at a pawn shop is there anything i can do about this to get it fixed cause i also have the three flashing red lights and it’s completly dead yet i have gotten the flashing lights once before and it was a week after i opened it and it still worked up untill new years!?
Yeah, just called for repairs, it took like 10 min, idk i have had the red lights, but a lot of my problems before that was just shitty hardware parts. Hopefully my 360 will come back feelin’ brand new.
I just got of the phone with the Microsoft repair center. They told me I will not have to pay anything,(since am under warranty, hopefully you are to, and if not I’d get to service.xbox.com and register my xbox so you can get the benifits of the new extra year there giving out, specifically for this problem) they will ship me a pre paid box… which should get here in 3 to 6 business days. Then i ship it back to them, but then i will have to wait 2 to 3 weeks to get it back… they told me when i get it back i will get a free month of xbox live ( I’ll get a card along with my fixed console) for the inconvenience.
do microsoft fix xbox 360 that have 4 red lights
4 red lights is bad AV cord or its not plugged in corectly
Are xbox360 elite available in India? What about modding of xbox360 & playstation 3 & pirated games. plz email me.
We called gamestop I think and they said to wrap the XBox 360 in a blanket or towel, and turn it on (and those 3 lights as well should be on). Make sure all the vents are covered, and wait a half an hour. It was a rip off!! It went to the main menu, it went to the game menu. It DIDN”T go to the GAME. I pressed a button, and then it FROZE. I tried again, same thing. I wrapped it again. Same thing…… i think they should just replace the piece of junk!!
i know what they wanted to do, it isnt a perminant fix but it works, basicly thate want to convince you xbox its overheating ALOT and make it reset all its chips, this works, but you only get about 1-4 days of play out of it until our little RROD comes back
I had my 360 for about 8 months and got red ring of death. I bought it brand new at gamestop and turns out the 360 wasnt registered under my name but i told them the situation so it now is registered under my name but i dont know if gamestop selling used consoles and making them look brand new idk.ALL MY FRIENDS AND EVERYONE I KNOW HAD THE 3 FLASHING RED LIGHTS,SOME OF THEM EVEN HAD TO SEND THEM IN MORE THAN ONCE. DO YOURSELF A FAVOR AND JUST GET AN ELITE!
what about the e74 error one flashing light why is this not covered by the extended warranty , i contacted microsoft and they said it would cost me £60.00 when the console is only weeks over the 1 year warranty
four red lights mean your t.v. connection cables are dirty or damaged either end of cable or the system where it plugs in needs to be cleaned or you need new cables
well if we the coustomers are right they should make every xbox 360 simple enough so there is no hard ware failures in the first place like my old reliable ps2 they need to step this crap up!
Well, Mitch and I, Josh, love our 360 the second we held the new inter-hand formed controller. We love it so much. But when we get the red ring, we think its due to dust. So we get a cleaning disk, clean the 360, BUT NO. ITS STILL MARRIED WITH A RED RING OF DEATH. So we try to turn it on and off, on and off. Nothing works. We call, complain, and for 3-4 weeks, we have absolutely nothing to do. I hate microsft now.
You guys red ring of death is caused due to overheating!!!!!! Just find a way to cool down your system like new heat sink or set a fan over it.
dont be a moron its due to a hardware failure. if your xbox was overheating as bad as it would need to to give it the rrod then the motherboard would melt and bend and then it wouldnt even turn on.
dude really? thats bull. it wouldnt melt the motherboard! eventually when something gets hot enough it just stops running. now if it did overheat then it would probably damage it but it wouldnt melt it. so both statments are kinda true
Well, I was having a little cheat on my Ea Sports Fight Night. And yes I’ve heard of this stupid ripp-off red light death. Never happenned to me then Disaster struck the phoney cheap microsoft decide that they wanna make money to repair a scam. It broke down this afternoon which I found fu*k*d. I don’t wanna try the towel trick as it can cause more damage so I’m just sitting here discussing with other haters of Microsoft-when I could be playing on my £129.99 console.