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Many Microsoft Xbox 360 console owners have been experiencing a general hardware failure indicated by three flashing red lights. Microsoft has acknowledged the unacceptable number of repairs to Xbox 360 consoles, and is enhancing its Xbox 360 warranty policy for existing and new customers.
Xbox 360 support has a list of solutions when the three lights on the Ring of Light (RoL) flash red on the front of the Xbox 360 console. Since it is a hardware failure, there is not much you can do.
Microsoft Corp. has announced an expansion of its global Xbox 360 warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase.
“Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the “three flashing red lights” error message within three years from time of purchase free of charge, including shipping costs. Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.”
Microsoft has also decided to reimburse customers who have previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console. Here is an Open Letter From Peter Moore explaining the new warranty scheme, taking responsibility and continuing to ensure that every Xbox 360 owner continues to have a great experience.
So what are you waiting for? If you purchased a Xbox 360 console within 3 years and are experience this kind of hardware failure, Microsoft will repair the console free of charge including shipping!
Update: For repair or replacement, check the Xbox warranty details.
Related articles:To receive instructions for obtaining repair or replacement warranty services you must call: Within the U.S., U.S. Territories and Canada: 1-800-4MY-XBOX (1-800-469-9269); TTY users: 1-866-740-XBOX (1-866-740-9269).
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i dont have the xbox 360 but i want to advertise in any website
Thnx alot, i have been getting this same prob.
microsoft wouldnt have this problem if they took the time to not make a piece of crap gaming console … i’ve already sent in mine 3 times now … thanks alot microsoft your now the most hated gaming company in america now – look at all the other consoles, nobody has any problems with them ! what happened to yours ? get a little rushed to get it out before the ps3 ?
my xbox 360 has this problem but where do i send the xbox for repair? i cant find where microsoft is located.
Where can I send my xbox for repair in U.K., my console developed this problem after 1 year.
What if I was to buy a broken 360 off of ebay…would I be able to send it in?
my xbox 360 blinks the three red lights to. I was wondering if anyone knew whether or not gamestop would still take it if i traded it in and how much I would have to give them so they could get it fixed.
gamestop will take it in but they wont give a lot of money… maybe 30 bucks and they wont fix it for you either… after that all you can do is put that small amount of money towards a refurbished one from the same store cause that would be the cheapest solution. its better to keep your 360, call 1-800-4my-xbox and ask them how to send it in to have it repaired or replaced for free, or really cheap. gamestop sucks, dont trust them…
error code 0020
You say that the xbox can be repaired free and shipping costs but you give no instructions on where and how to proceed in getting it fixed.
You can contact your microsoft vendor or dealer for the offer. Read more about the Xbox warranty details.
My xbox 360 was good for a week, then i got the ‘ring of death’. I bought it off ebay and don’t have a recipt or proof of purchase. I suppose i’m not eligable for getting it fixed…
Actually, if you try to register the console online and can’t because its previous user registered it, just call Microsoft’s support hotline, and once you get a tech ask them to transfer the registration to your name/LIVE account. I got mine used through eBay too (and it was already registered to someone else), and when the tech guy registered it to my account, I found out it was still eligible for the three year warranty! Hopefully this will work for you too.
I bought my XBOX 360 from Aaron’s RENT TO OWN store and the 360 I got from there was the DISPLAY system where customers try it out before they buy it plus it’s a CORE SYSTEM that’s possibly why It has 4 RED LIGHTS flashing
if it has 4 rings flashing i think it means that the audio/video cord is not plugged in or broken
Why can’t us customers get new 360’s since you guys Microsoft have a lot of computers,the first X-BOX,and now you guys have a lot of 360’s that you guys sold. So Microsoft instead of fixin our 360’s how about We The 360 customers for EX: we send in our 360 to you Microsoft and you Microsoft you send us new ones. Come on MICROSOFT help us out your just going to get the same calls,E-mails and complaints so if you don’t want that to happen then send us new ones you MICROSOFT you guys are rich help us customers out with new 360s’ we helped you out by buying your 360s’ just like stores’ quotes :”The customers are always right.
My company IT WORKSTATION has been in the field of console repairs since 2001. We install modchips for XBox, Xbox360, Playstation and PS2 consoles. We repair dead consoles, consoles with disk read problems and nearly any other fault. I have recently fixed the Red ring of death for the xbox360. This is caused by overheating of the processors that leads to the processor solder joints getting undone. We are able to fix this as we have an infra red SMD rework station. Very few repair shops in this country . MUMBAI SERVICE 24HRS 9819767710
My company IT WORKSTATION has been in the field of console repairs since 2001. We install modchips for XBox, Xbox360, Playstation and PS2 consoles. We repair dead consoles, consoles with disk read problems and nearly any other fault. I have recently fixed the Red ring of death for the xbox360. This is caused by overheating of the processors that leads to the processor solder joints getting undone. We are able to fix this as we have an infra red SMD rework station. Very few repair shops in this country . MUMBAI SERVICE 24HRS 9819767710 Andher
i
i’m on my 5 th x-box , 3- had the ring of death , 2- had unplayable disc . this is the first one that made it past 60 days . the store ( game stop ) told me that i have to send it back to micro-soft. micro-soft is fixing it for free , but game stop has sold me the last thing ever . they do not stand by the sale . my freinds are not going to gamestop too . micro-soft should have called gamestop to give me a new one , because gamestop has a 14 day return policey . this really is bad buss . i ‘ve not had x-box for aweek , they said 3 to 4 weeks , we’ll see !!!!!!!
I just wanted to know how long should i wait to call Microsoft about my 360 getting fixed
Microsoft please sent me your repair guide so that i can fix the 360 myself ,cause i’ve lost the receipt for the proof of purchase.Imagine the whole world sending their 360.It’s festive now i want relax and play.pls reply!
I sent my 360 in for warranty and am currently fighting Microsoft because they say they never received i, and are not sending me one back. Nobody will give me any information unless I let a supervisor call me back, which they never do. ADVICE: If you send them in for warranty, record and keep as much information as you can, including ALL tracking numbers of the prepaid boxes they send for you to use, names and times you talked to anyone at Microsoft!
When i bought my 360 it was completly new except i found out later it was one of the original 360’s that was recalled but the only thing is i got it at a pawn shop is there anything i can do about this to get it fixed cause i also have the three flashing red lights and it’s completly dead yet i have gotten the flashing lights once before and it was a week after i opened it and it still worked up untill new years!?
Yeah, just called for repairs, it took like 10 min, idk i have had the red lights, but a lot of my problems before that was just shitty hardware parts. Hopefully my 360 will come back feelin’ brand new.
I just got of the phone with the Microsoft repair center. They told me I will not have to pay anything,(since am under warranty, hopefully you are to, and if not I’d get to service.xbox.com and register my xbox so you can get the benifits of the new extra year there giving out, specifically for this problem) they will ship me a pre paid box… which should get here in 3 to 6 business days. Then i ship it back to them, but then i will have to wait 2 to 3 weeks to get it back… they told me when i get it back i will get a free month of xbox live ( I’ll get a card along with my fixed console) for the inconvenience.
do microsoft fix xbox 360 that have 4 red lights
4 red lights is bad AV cord or its not plugged in corectly
Are xbox360 elite available in India? What about modding of xbox360 & playstation 3 & pirated games. plz email me.
We called gamestop I think and they said to wrap the XBox 360 in a blanket or towel, and turn it on (and those 3 lights as well should be on). Make sure all the vents are covered, and wait a half an hour. It was a rip off!! It went to the main menu, it went to the game menu. It DIDN”T go to the GAME. I pressed a button, and then it FROZE. I tried again, same thing. I wrapped it again. Same thing…… i think they should just replace the piece of junk!!
i know what they wanted to do, it isnt a perminant fix but it works, basicly thate want to convince you xbox its overheating ALOT and make it reset all its chips, this works, but you only get about 1-4 days of play out of it until our little RROD comes back
I had my 360 for about 8 months and got red ring of death. I bought it brand new at gamestop and turns out the 360 wasnt registered under my name but i told them the situation so it now is registered under my name but i dont know if gamestop selling used consoles and making them look brand new idk.ALL MY FRIENDS AND EVERYONE I KNOW HAD THE 3 FLASHING RED LIGHTS,SOME OF THEM EVEN HAD TO SEND THEM IN MORE THAN ONCE. DO YOURSELF A FAVOR AND JUST GET AN ELITE!
what about the e74 error one flashing light why is this not covered by the extended warranty , i contacted microsoft and they said it would cost me Ł60.00 when the console is only weeks over the 1 year warranty
four red lights mean your t.v. connection cables are dirty or damaged either end of cable or the system where it plugs in needs to be cleaned or you need new cables
well if we the coustomers are right they should make every xbox 360 simple enough so there is no hard ware failures in the first place like my old reliable ps2 they need to step this crap up!
Well, Mitch and I, Josh, love our 360 the second we held the new inter-hand formed controller. We love it so much. But when we get the red ring, we think its due to dust. So we get a cleaning disk, clean the 360, BUT NO. ITS STILL MARRIED WITH A RED RING OF DEATH. So we try to turn it on and off, on and off. Nothing works. We call, complain, and for 3-4 weeks, we have absolutely nothing to do. I hate microsft now.
You guys red ring of death is caused due to overheating!!!!!! Just find a way to cool down your system like new heat sink or set a fan over it.
Well, I was having a little cheat on my Ea Sports Fight Night. And yes I’ve heard of this stupid ripp-off red light death. Never happenned to me then Disaster struck the phoney cheap microsoft decide that they wanna make money to repair a scam. It broke down this afternoon which I found fu*k*d. I don’t wanna try the towel trick as it can cause more damage so I’m just sitting here discussing with other haters of Microsoft-when I could be playing on my Ł129.99 console.
i have never been so dissapointed w a gaming system as much in my life i got talked into it by a guy at gamestop and now wish had opted for ps3 will never go xbox again
wtf i had my xbox for half a year and then bam! microsoft should do something about this bug. didnt they recall the systems whe they first launched and then they are still having problems??? you would think that sence we shelled out all that money for a decent gaming system then they could at least be a decent enough company to make sure that THE PIECE OF CRAP WOULD WORK!!!!! this is the last time i will buy a microsoft system. help my cause when someone is even thinking about buying a xbox 360 talk them out of it. they wanna cheat us out of our hard earned money then we’ll stop them form making it. join me and get revenge on microsoft!!!!!!
hmmmm where to start ive had my 360 since feb of 2008 when i log onto xbox.com and put in my info it tells me that my warranty is up but arent we suppose to have a 3 year warranty so then how could it be up stupid microsoft rushed to beat sony for the launch and look what happen red rings of death so many returns from customers……good ol’ PS2 never let me down and it still works like i just bought it and i got it when it first came out god bless sony u guys rock.
My company IT WORKSTATION has been in the field of console repairs since 2001. We install modchips for XBox, Xbox360, Playstation and PS2 consoles. We repair dead consoles, consoles with disk read problems and nearly any other fault. I have recently fixed the Red ring of death for the xbox360. This is caused by overheating of the processors that leads to the processor solder joints getting undone. We are able to fix this as we have an infra red SMD rework station. Very few repair shops in this country . MUMBAI SERVICE 24HRS 9819767710 Andheri west
i had my xbox 360 break down on me like a year ago. I tried plugging it in the other day and it still had the three red rings of death so i dont know how long it takes to cool down but for those of u who say that thats the only thing u could do to fix it is full of shit….
I had the 4 RROD and my xbox360 just froze up and would not play I did every thing but went out and got a new cable I thank that the cable is not the problem I did not see any damage on the cable and no dust and I have a HD TV so it ant the TV like I told the service rep.I sent my 360 in for repair don’t know what they found they probly won’t let me know eather but I hope I did not wast my $124.99 dolars for repair.I feel like they should replace all the early 360’s with new 360’s.
DAMN IT! I bought my 360 at a pawn shop for $160.00 about only 8 weeks ago and already it has the 3 RROD! I haven’t tried anything yet, but I will today, and if anyone could please tell me if I can still send it to go get changed, It was an awesome system, but why the hell does it have that stupid rip off glitch? Damn! I just want to know if I can still send it to get repaired.. I don’t have shit of Proof of Purchase or anything, but I have the system, the games, and the hard drive, and the memory stuff of what we did. Plus we spent as shitload of money buying the Rockband series for around 150 bucks, and Smackdown vs. Raw 2009 for 60 bucks! and Halo 3 for 40 bucks, the list goes on and on of the money we spent on the 360. so please microsoft, help me out here.
Thanks if you do and thanks in advance to anyone else who helps me.
-Razor
Nick…Seriously man, be pissed at Microsoft all you want. They crushed the PS3 and their games are better than any other systems. PS3 and WII ain’t got crap on 360. Take care of your stuff, maybe it will work a little better. Plus their warranty covers it. So what if it’s rushed, it’s even more pathetic that they did rush it and it’s still better than any other console. Chew on that.
yes, you must admit, if microsoft hadent gotten the 360 out before the ps3, they would have lost a TON in sales, they pretty much broke even when thay had to shell out the 1 billion to provide free RROD repairs, but overall, i love the system more than the wii or ps3
I got the xbox for a christmas present my parents bought it from a pawn shop after I started playing it 2 months later the three rings started showing and I just left it alone.
What do you have to do to get you xbox 360 fixs For the love of god.
three red light on console flash red of the x-box 360. Light on the power supply is green (not red nor orange). How to fix the problem?
whenever i hear about the ring of death i can’t help thinking of the movie with Naomi Watts
well I got an xbox 360 for free because of the 3RROD…. reregistered it.. got the info… cost $99.99…. send it in…. found out today it’s “fixed” and coming home…still no charge to the old AMEX :-)…. maybe it is a freebie fixer? I hope so because it was free to start with :-). so free + free = REALLY SWEET!
do you’ll have any free service center for xbox 360 in mumbai, India for red light flashing problem ?
last nite i had an xbox 360 nd i played on it for bout 10 mins and then them 3 lights came on (ring of death)
what do u do now??????
were do i send it to, is it microsoft??
is it free ,,,,, i dont reli no what 2 do but plz reply ……..
ben gidman
p.s how long duz it take to get back to after isent it off 4 repairs ????????????????????
If you purchased a two year extended service contract, your 360 should be covered for FIVE YEARS, NOT THREE YEARS. If you purchased a one year extended service contract, it should be covered for FOUR YEARS. If no contract, THEN only three. That is how it works, the extended contract adds to the three-year Ring-of-Death Warranty.
microsoft should not try to get more money from customers after all the money we’ve spent on games, the console itself, xbox live, gamerpoints. im not covered by warranty anymore and im pissed off that there isnt a lifetime warranty on that piece of crap console!!!! three red rings was created by microsoft to purposly make more money adding up to millions of $$ in profit allready.
Hi i was wondering if you could give me step by step instructions…i have an electronic label… What do i do with it???????
ok stop hating people. … if your not an idiot you would just go to xbox.com, then go to support, click on request repair and fallow instructions. if your under the extended three year warranty your covered completely. you can either print your get mailed a ups shipping lable. god man, it does not take a genius to figure this out.. we all know xbox is better then ps3.. woopy doo! you got a blue ray player.
i got my 360 three years ago to this last christmas, therfor it is out of the extended warranty, i now have the three rings of the red ring of death, can anyone tell me the cheapest way to get it fixed without being scammed? i want to try the new cod modern warfare 2 but its hard with a broken x box
dude really? thats bull. it wouldnt melt the motherboard! eventually when something gets hot enough it just stops running. now if it did overheat then it would probably damage it but it wouldnt melt it. so both statments are kinda true