Microsoft Offers Free Repair of XBox 360 Three Red Flashing Lights Errors
Many Microsoft Xbox 360 console owners have been experiencing a general hardware failure indicated by three flashing red lights. Microsoft has acknowledged the unacceptable number of repairs to Xbox 360 consoles, and is enhancing its Xbox 360 warranty policy for existing and new customers.
Xbox 360 support has a list of solutions when the three lights on the Ring of Light (RoL) flash red on the front of the Xbox 360 console. Since it is a hardware failure, there is not much you can do.
Microsoft Corp. has announced an expansion of its global Xbox 360 warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase.
“Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the ‘three flashing red lights’ error message within three years from time of purchase free of charge, including shipping costs. Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.”
Microsoft has also decided to reimburse customers who have previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console.
So what are you waiting for? If you purchased a Xbox 360 console within 3 years and are experience this kind of hardware failure, Microsoft will repair the console free of charge including shipping!
Update: For repair or replacement, check the Xbox warranty details.
To receive instructions for obtaining repair or replacement warranty services you must call: Within the U.S., U.S. Territories and Canada: 1-800-4MY-XBOX (1-800-469-9269); TTY users: 1-866-740-XBOX (1-866-740-9269).
I bought my XBOX 360 from Aaron’s RENT TO OWN store and the 360 I got from there was the DISPLAY system where customers try it out before they buy it plus it’s a CORE SYSTEM that’s possibly why It has 4 RED LIGHTS flashing
Why can’t us customers get new 360′s since you guys Microsoft have a lot of computers,the first X-BOX,and now you guys have a lot of 360′s that you guys sold. So Microsoft instead of fixin our 360′s how about We The 360 customers for EX: we send in our 360 to you Microsoft and you Microsoft you send us new ones. Come on MICROSOFT help us out your just going to get the same calls,E-mails and complaints so if you don’t want that to happen then send us new ones you MICROSOFT you guys are rich help us customers out with new 360s’ we helped you out by buying your 360s’ just like stores’ quotes :”The customers are always right.
I just wanted to know how long should i wait to call Microsoft about my 360 getting fixed
Microsoft please sent me your repair guide so that i can fix the 360 myself ,cause i’ve lost the receipt for the proof of purchase.Imagine the whole world sending their 360.It’s festive now i want relax and play.pls reply!
I sent my 360 in for warranty and am currently fighting Microsoft because they say they never received i, and are not sending me one back. Nobody will give me any information unless I let a supervisor call me back, which they never do. ADVICE: If you send them in for warranty, record and keep as much information as you can, including ALL tracking numbers of the prepaid boxes they send for you to use, names and times you talked to anyone at Microsoft!