Premium Dreamhost Hosting Support via Phone Callbacks
March 7th, 2008When your site hosting is down, sometimes email support is not good enough and you demand response from a real human. Dreamhost has enabled an option to get phone callback for hosting support, for the rare times when a you cannot wait for an email response.
We’re happy to announce that you can now add a premium support option to our hosting where you can request a telephone callback every time you submit a support request. Maybe you work late hours and are only home (and awake!) from 2am to 5am. Not a problem. When you request a callback, YOU tell US when we’ll call, not the other way around!
Initially this offer was valid at sign-up only, but now you can add it as an hosting upgrade package. You can sign up for the 3 callbacks a month add-on pack for $9.95/month extra. Pre-pay for a year and get a 10% discount.
For some big webmasters managing multiple sites, hosting email support is not enough, and this phone callback option is well appreciated. Its not expensive considering the time you would waste refreshing your email inbox expecting a response from your web hosting provider. Another reason to select Dreamhost today.
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For the “rare times when you can’t wait for an email response”? It would be rare when I wanted an email respo When a site goes down, I want to talk to a human being every time. Panic time, for sure.