{"id":70616,"date":"2026-11-14T19:30:00","date_gmt":"2026-11-14T14:00:00","guid":{"rendered":"https:\/\/www.quickonlinetips.com\/archives\/?p=70616"},"modified":"2026-11-14T16:52:59","modified_gmt":"2026-11-14T11:22:59","slug":"is-outlook-down","status":"publish","type":"post","link":"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/","title":{"rendered":"Is Outlook Down? How to Check Microsoft 365 Status and Fix Outlook Not Working"},"content":{"rendered":"<p>Is Outlook down, or is the problem only on your side? You can usually tell in under a minute: open Microsoft&#8217;s official service status page, then try Outlook in a web browser. If the status page shows an incident, the fix is on Microsoft&#8217;s side and you can only wait; if it shows everything healthy and the web version works, the problem is your app, your account or your device, and the steps below will fix it.<\/p>\n<p>This guide was prompted by the November 2026 Microsoft 365 outage, when many people could not reach Outlook, Teams and other Microsoft services for hours. Outages like that come back every few months, so it is worth knowing the checks before the next one.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.quickonlinetips.com\/archives\/wp-content\/uploads\/is-outlook-down-striped-traffic-cone.jpg\" alt=\"Orange and white striped traffic cone standing on dark asphalt\" width=\"1200\" height=\"630\" \/><\/p>\n<blockquote>\n<p><strong>Quick answer:<\/strong> Check <a href=\"https:\/\/status.cloud.microsoft\/\" target=\"_blank\" rel=\"noopener\">Microsoft&#8217;s service status page<\/a> (and the Service health page in the admin center if you run a work account). If Microsoft reports a problem, wait and use your phone or another channel for urgent messages. If Microsoft shows no problem, open Outlook in a browser: if that works, restart or repair the Outlook app; if the web version also fails, sign out, clear your browser data, try another browser and check your internet connection.<\/p>\n<\/blockquote>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6af86cbfbb187\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #1a202c;color:#1a202c\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #1a202c;color:#1a202c\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6af86cbfbb187\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Step_1_Is_Outlook_down_for_everyone_or_just_you\" >Step 1: Is Outlook down for everyone or just you?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Check_Microsofts_service_status_page\" >Check Microsoft&#8217;s service status page<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Work_or_school_account_Check_Service_health\" >Work or school account? Check Service health<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Follow_Microsofts_status_account_on_X\" >Follow Microsoft&#8217;s status account on X<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Look_at_outage_reports_from_other_users\" >Look at outage reports from other users<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Try_Outlook_on_the_web\" >Try Outlook on the web<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Step_2_What_to_do_while_Outlook_is_down\" >Step 2: What to do while Outlook is down<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Step_3_How_to_fix_Outlook_not_working_when_its_only_you\" >Step 3: How to fix Outlook not working when it&#8217;s only you<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#1_Restart_Outlook_and_your_device\" >1. Restart Outlook and your device<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#2_Check_your_internet_connection_and_Work_Offline\" >2. Check your internet connection and Work Offline<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#3_Fix_Outlook_on_the_web_browser_problems\" >3. Fix Outlook on the web (browser problems)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#4_Start_classic_Outlook_in_Safe_Mode\" >4. Start classic Outlook in Safe Mode<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#5_Repair_your_profile_or_data_file\" >5. Repair your profile or data file<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#6_Repair_or_update_Office\" >6. Repair or update Office<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#7_New_Outlook_for_Windows_problems\" >7. New Outlook for Windows problems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#8_Fix_the_Outlook_app_on_iPhone_and_Android\" >8. Fix the Outlook app on iPhone and Android<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#9_Sign-in_and_password_problems\" >9. Sign-in and password problems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#10_Email_not_arriving_but_Outlook_works\" >10. Email not arriving but Outlook works<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#How_to_be_ready_for_the_next_Outlook_outage\" >How to be ready for the next Outlook outage<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#FAQ\" >FAQ<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#How_do_I_know_if_Outlook_is_down_right_now\" >How do I know if Outlook is down right now?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Why_is_Outlook_down_but_Teams_is_working_or_the_other_way_round\" >Why is Outlook down but Teams is working (or the other way round)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#How_long_do_Outlook_outages_last\" >How long do Outlook outages last?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Will_I_lose_emails_during_an_Outlook_outage\" >Will I lose emails during an Outlook outage?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/is-outlook-down\/#Why_does_Outlook_work_on_my_phone_but_not_on_my_computer\" >Why does Outlook work on my phone but not on my computer?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Is_Outlook_down_for_everyone_or_just_you\"><\/span>Step 1: Is Outlook down for everyone or just you?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Run these checks in order. Most people have their answer after the first two.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Check_Microsofts_service_status_page\"><\/span>Check Microsoft&#8217;s service status page<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Microsoft&#8217;s public status page lists known problems with Microsoft 365 services, including Outlook.com and Outlook for work accounts. Microsoft&#8217;s own Outlook.com help pages send you there first when you can&#8217;t get into your mailbox. It is the best place to start because it works even when you can&#8217;t sign in to your account.<\/p>\n<ul>\n<li>A green or &#8220;everything is up and running&#8221; message means Microsoft is not aware of a wide problem.<\/li>\n<li>An incident message means Microsoft has confirmed an issue. Read which services are affected (Outlook, Exchange Online, Teams) and check back for updates.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Work_or_school_account_Check_Service_health\"><\/span>Work or school account? Check Service health<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Businesses and schools see a more detailed view. An administrator can sign in to the <a href=\"https:\/\/admin.microsoft.com\/\" target=\"_blank\" rel=\"noopener\">Microsoft 365 admin center<\/a> and go to <strong>Health &gt; Service health<\/strong> to see current incidents and advisories for that organisation. If you are not an admin, ask your IT team: they can tell you whether there is a known incident before you spend time troubleshooting.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Follow_Microsofts_status_account_on_X\"><\/span>Follow Microsoft&#8217;s status account on X<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>During larger incidents Microsoft posts updates on its <a href=\"https:\/\/x.com\/MSFT365Status\" target=\"_blank\" rel=\"noopener\">@MSFT365Status<\/a> account on X. This is often where the first acknowledgement and the &#8220;we&#8217;ve rolled out a fix&#8221; message appear.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Look_at_outage_reports_from_other_users\"><\/span>Look at outage reports from other users<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sites such as <a href=\"https:\/\/downdetector.com\/\" target=\"_blank\" rel=\"noopener\">Downdetector<\/a> collect reports from users. A sudden spike in reports, many people in your city or country saying the same thing, or colleagues all hitting the same error is a strong sign of a wider problem, even before Microsoft confirms it. Treat these sites as a hint, not an official answer.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Try_Outlook_on_the_web\"><\/span>Try Outlook on the web<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Open Outlook in a browser: <strong>outlook.live.com<\/strong> for personal Outlook.com and Hotmail accounts, or <strong>outlook.office.com<\/strong> for work and school accounts. This one test tells you a lot:<\/p>\n<table>\n<thead>\n<tr>\n<th>What you see<\/th>\n<th>What it usually means<\/th>\n<th>What to do<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Status page shows an incident<\/td>\n<td>Microsoft-side outage<\/td>\n<td>Wait, use workarounds below<\/td>\n<\/tr>\n<tr>\n<td>Web works, desktop app doesn&#8217;t<\/td>\n<td>App, profile or add-in problem<\/td>\n<td>Fix the app (Step 3)<\/td>\n<\/tr>\n<tr>\n<td>Web works, phone app doesn&#8217;t<\/td>\n<td>Phone app sync problem<\/td>\n<td>Reset the account in the app<\/td>\n<\/tr>\n<tr>\n<td>Web fails, status page is green<\/td>\n<td>Browser, network or account problem<\/td>\n<td>Browser and sign-in fixes<\/td>\n<\/tr>\n<tr>\n<td>Everything fails for your whole office<\/td>\n<td>Local network or organisation issue<\/td>\n<td>Tell IT; check Service health<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_What_to_do_while_Outlook_is_down\"><\/span>Step 2: What to do while Outlook is down<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When the outage is on Microsoft&#8217;s side, nothing you change on your computer will bring Outlook back sooner. Reinstalling Outlook, deleting your profile or changing your password during an outage can create new problems once the service returns. Instead:<\/p>\n<ul>\n<li><strong>Don&#8217;t delete and re-add your account<\/strong> while Microsoft reports an incident. Wait for the all-clear first.<\/li>\n<li><strong>Keep the desktop app open.<\/strong> Classic Outlook keeps a local copy of recent mail, so you can often still read and search messages you already downloaded, and new emails you write wait in the Outbox until the service is back.<\/li>\n<li><strong>Use another channel for urgent messages:<\/strong> a phone call, SMS or a different messaging app. If Teams is down too, agree on a backup channel with your team in advance.<\/li>\n<li><strong>Re-send anything time-sensitive<\/strong> after the outage. Mail sent during an outage may be delayed, so check your Sent and Outbox folders once things recover.<\/li>\n<li><strong>Watch out for scams.<\/strong> Outages are a favourite moment for fake &#8220;verify your Outlook account&#8221; emails and texts. Microsoft does not ask you to sign in through a link in a message to restore your mailbox, so go to Outlook directly.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Step_3_How_to_fix_Outlook_not_working_when_its_only_you\"><\/span>Step 3: How to fix Outlook not working when it&#8217;s only you<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If the status page is clear and other people&#8217;s Outlook works, start with the quick fixes and move down the list.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Restart_Outlook_and_your_device\"><\/span>1. Restart Outlook and your device<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Close Outlook completely, then open it again. On Windows, if the new Outlook app seems frozen, right-click Start, open <strong>Task Manager<\/strong>, select <strong>Microsoft Outlook<\/strong> and choose <strong>End task<\/strong> before reopening it. Restarting the whole computer or phone also clears stuck network connections.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Check_your_internet_connection_and_Work_Offline\"><\/span>2. Check your internet connection and Work Offline<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Open any other website to confirm you are online. In classic Outlook for Windows, look at the status bar at the bottom: if it says <strong>Working Offline<\/strong> or <strong>Disconnected<\/strong>, go to the <strong>Send \/ Receive<\/strong> tab and click <strong>Work Offline<\/strong> to turn it off. A VPN or a strict office network can also block Outlook, so try once with the VPN off or on another network (for example, your phone&#8217;s hotspot).<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Fix_Outlook_on_the_web_browser_problems\"><\/span>3. Fix Outlook on the web (browser problems)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Microsoft&#8217;s own Outlook.com troubleshooting advice covers most browser issues:<\/p>\n<ul>\n<li>Sign out, close every browser window, then sign in again.<\/li>\n<li>Clear your browser cache and cookies.<\/li>\n<li>Try a different browser, such as Microsoft Edge, Chrome or Firefox.<\/li>\n<li>Turn off ad blockers and other extensions for Outlook, then refresh the page.<\/li>\n<li>If your mailbox says it is full, delete emails with large attachments, then sign out and back in so the storage figure refreshes.<\/li>\n<\/ul>\n<p>You can read the full list on Microsoft&#8217;s <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/fixes-or-workarounds-for-recent-issues-on-outlook-com-2c2b4d9f-0203-42c6-b2d2-b8aba1386e75\" target=\"_blank\" rel=\"noopener\">fixes and workarounds for Outlook.com<\/a> page, which also lists issues Microsoft is currently working on.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Start_classic_Outlook_in_Safe_Mode\"><\/span>4. Start classic Outlook in Safe Mode<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A faulty add-in is one of the most common reasons classic Outlook for Windows won&#8217;t open or keeps freezing. Safe Mode starts Outlook without add-ins:<\/p>\n<ol>\n<li>Press <code>Windows key + R<\/code> to open Run.<\/li>\n<li>Type <code>Outlook \/safe<\/code> and click <strong>OK<\/strong>.<\/li>\n<li>Choose your usual profile and click <strong>OK<\/strong>.<\/li>\n<\/ol>\n<p>If Outlook works in Safe Mode, an add-in is the likely cause. Go to <strong>File &gt; Options &gt; Add-ins<\/strong>, make sure <strong>Manage<\/strong> shows <strong>COM Add-ins<\/strong>, click <strong>Go<\/strong>, untick the add-ins (don&#8217;t click Remove), then restart Outlook normally and turn them back on one at a time to find the culprit.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Repair_your_profile_or_data_file\"><\/span>5. Repair your profile or data file<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If Outlook still won&#8217;t start even in Safe Mode, your Outlook profile or mail data file may be damaged. Microsoft&#8217;s options are to repair the data file with the Inbox Repair Tool (scanpst.exe), reset the navigation pane by running <code>Outlook.exe \/resetnavpane<\/code> from the Run box, or create a new Outlook profile and choose it when Outlook starts. If a new profile works, the old one was the problem. Back up first: removing a profile deletes the offline copy of your mail stored on that computer (the mail on the server is not affected for Microsoft 365 and Outlook.com accounts).<\/p>\n<p>If your whole Windows user account is acting up, not just Outlook, see our guide to <a href=\"https:\/\/www.quickonlinetips.com\/archives\/2010\/09\/how-to-fix-corrupted-user-profile-in-windows-7\/\">fixing a corrupted Windows user profile<\/a>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Repair_or_update_Office\"><\/span>6. Repair or update Office<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Install pending updates first: in classic Outlook go to <strong>File &gt; Office Account &gt; Update Options &gt; Update Now<\/strong>, and run Windows Update. If Outlook still crashes, repair Office from <strong>Settings &gt; Apps &gt; Installed apps<\/strong>: find Microsoft 365 (or Microsoft Office), choose <strong>Modify<\/strong>, and run <strong>Quick Repair<\/strong>. If that doesn&#8217;t help, run <strong>Online Repair<\/strong>, which reinstalls Office and takes longer.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_New_Outlook_for_Windows_problems\"><\/span>7. New Outlook for Windows problems<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The new Outlook for Windows is a separate app. If it misbehaves, end it in Task Manager and reopen it. If that fails, uninstall it from the Start menu (right-click it and choose Uninstall) and reinstall it from the Microsoft Store; your mail lives on the server, so it comes back after you sign in. You can also switch back to classic Outlook for a while if your version still offers it.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_Fix_the_Outlook_app_on_iPhone_and_Android\"><\/span>8. Fix the Outlook app on iPhone and Android<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>Force close the Outlook app from the app switcher and open it again.<\/li>\n<li>If mail still doesn&#8217;t sync, open Outlook, go to <strong>Settings<\/strong>, tap the email account that has the problem and tap <strong>Reset Account<\/strong>. This clears the app&#8217;s local copy and downloads your mail again.<\/li>\n<li>Update the app from the App Store or Google Play.<\/li>\n<li>If you use the built-in iPhone Mail app with an Outlook account and keep getting sign-in prompts, Microsoft suggests using the Outlook app instead.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"9_Sign-in_and_password_problems\"><\/span>9. Sign-in and password problems<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If Outlook keeps asking for your password or says it can&#8217;t sign in, first confirm the password works on the web. If you recently changed it, sign out of every Outlook app and sign in again with the new one. Check your authenticator app or phone for a pending sign-in request. If you can&#8217;t sign in anywhere and Microsoft shows no outage, use Microsoft&#8217;s account recovery from the sign-in page. Never use a &#8220;recovery&#8221; link from an email or text you didn&#8217;t ask for.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"10_Email_not_arriving_but_Outlook_works\"><\/span>10. Email not arriving but Outlook works<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If Outlook opens fine but a message never arrives, check the <strong>Junk Email<\/strong> folder, the <strong>Other<\/strong> tab if Focused Inbox is on, and any rules that move mail automatically. Ask the sender to check for a bounce message. For a personal Outlook.com account, also check that your mailbox is not full.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_be_ready_for_the_next_Outlook_outage\"><\/span>How to be ready for the next Outlook outage<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Bookmark the status page<\/strong> so you can check it in seconds.<\/li>\n<li><strong>Install the Outlook phone app<\/strong> as well as the desktop app. Different apps sometimes fail differently, and the web version often recovers first.<\/li>\n<li><strong>Keep a backup contact channel<\/strong> with your team, family or clients.<\/li>\n<li><strong>Keep important attachments in OneDrive or on your device,<\/strong> not only in your inbox.<\/li>\n<li><strong>Keep Office and your phone apps updated,<\/strong> so a fixed bug doesn&#8217;t keep hitting you.<\/li>\n<\/ul>\n<p>Setting up a free personal mailbox? Our guide on <a href=\"https:\/\/www.quickonlinetips.com\/archives\/2012\/08\/microsoft-outlook-com-email\/\">how to create an Outlook.com email account<\/a> walks through it. And if Copilot buttons in Outlook are getting in your way, see <a href=\"https:\/\/www.quickonlinetips.com\/archives\/2026\/11\/how-to-turn-off-copilot\/\">how to turn off Copilot in Windows, Edge and Office<\/a>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"FAQ\"><\/span>FAQ<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"How_do_I_know_if_Outlook_is_down_right_now\"><\/span>How do I know if Outlook is down right now?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Check Microsoft&#8217;s service status page and the @MSFT365Status account on X. If they report an incident, Outlook is down for many users. If they don&#8217;t, try Outlook on the web; if the web works, the problem is with your app or device.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Why_is_Outlook_down_but_Teams_is_working_or_the_other_way_round\"><\/span>Why is Outlook down but Teams is working (or the other way round)?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Outlook mail runs on Exchange Online, which is a separate service from Teams. An incident can hit one service and not the other, so the status page lists each service on its own.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_long_do_Outlook_outages_last\"><\/span>How long do Outlook outages last?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Most are fixed within minutes to a few hours, but some larger incidents have lasted most of a day. Microsoft posts estimated recovery updates on its status page and X account; there is no fixed time.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Will_I_lose_emails_during_an_Outlook_outage\"><\/span>Will I lose emails during an Outlook outage?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Usually not. Mail sent to you during an outage is normally delayed and delivered once the service recovers. Check your Outbox for messages you wrote during the outage and re-send anything urgent.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Why_does_Outlook_work_on_my_phone_but_not_on_my_computer\"><\/span>Why does Outlook work on my phone but not on my computer?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>That points to a problem with the desktop app, not the service. Restart Outlook, check Work Offline, try Safe Mode to rule out add-ins, and repair Office if needed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is Outlook down for everyone or just you? Check Microsoft&#8217;s status page in a minute, know what to do during an outage, and fix Outlook not working on the web, Windows and phone.<\/p>\n","protected":false},"author":4,"featured_media":70681,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[111],"tags":[],"class_list":["post-70616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apps"],"_links":{"self":[{"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/posts\/70616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/comments?post=70616"}],"version-history":[{"count":2,"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/posts\/70616\/revisions"}],"predecessor-version":[{"id":70682,"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/posts\/70616\/revisions\/70682"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/media\/70681"}],"wp:attachment":[{"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/media?parent=70616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/categories?post=70616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.quickonlinetips.com\/archives\/wp-json\/wp\/v2\/tags?post=70616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}