Apple Return Policy 2026: 14-Day Returns, Refunds and Price Adjustments

In September 2007, two months after the first iPhone launched, Apple cut its price by $200 and early buyers were furious. Many checked the Apple return policy to see if they could return their iPhone within 14 days, and Apple later offered early buyers a $100 store credit. The 14-day window still applies today. Here’s how Apple returns work in 2026 (US policy; other countries are similar but check your local Apple Store site).

Quick answer: You can return most items bought from Apple within 14 calendar days of receiving them, for a full refund to the original payment method. Start the return from your Apple order page online, or take the item to any Apple Store. Include all accessories and packaging. Opened software, software downloads and gift cards can’t be returned.

Apple return policy at a glance

• Window: 14 calendar days from the date you received the item.
• Refund: to the original payment method.
• Condition: return with all cords, adapters, documentation and packaging.
• Price adjustment: if Apple lowers the price of an Apple-branded product within 14 days of you receiving it, you can request the difference (sales events like Black Friday are excluded).

How to return an Apple product

Online

1. Sign in to your Apple order list with your Apple Account.
2. Open the order and choose Start a Return.
3. Select the items, print the return label, then schedule a pickup or drop the package at the carrier.

In store

Take the item with its accessories and packaging to any Apple Store in the same country. Bring your receipt or order number.

What you can’t return

• Opened software and electronic software downloads.
• Apple Gift Cards and Apple Developer products.

Bought from a carrier or retailer?

If you bought from Amazon, Best Buy, a mobile carrier or another store, that seller’s return policy applies, not Apple’s. Carrier returns may include restocking fees.

Tips

• Back up and erase your device and sign out of Find My before returning an iPhone, iPad or Mac.
• Check for a holiday return extension on purchases made in late November and December.
• App Store and iTunes purchases use a separate process at reportaproblem.apple.com.

Full details are in Apple’s returns and refunds policy.

FAQ

Does Apple charge a restocking fee?

Apple’s current US policy doesn’t list a restocking fee for items returned within 14 days.

Can I return an opened iPhone to Apple?

Yes, within 14 days, if it’s in original condition with all accessories and packaging.

How long do Apple refunds take?

Usually a few business days after Apple receives the return, depending on your payment method.